Privacy Policy

Last updated: March 11, 2026

Helix Research LLC (“Helix Research,” “we,” “us,” or “our”) operates helixresearch.io (the “Site”). This Privacy Policy describes how we collect, use, and protect your information when you visit or make a purchase from the Site.

Information We Collect

Information You Provide

When you place an order or create an account, we collect:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely by our payment provider — we do not store card details)

Information Collected Automatically

When you visit the Site, we automatically collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on those pages
  • Referring URL
  • Device information

This information is collected using cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Improve our Site and product offerings
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Services

We share your information only with third parties necessary to operate our business:

  • Payment processors — to securely process transactions
  • Shipping carriers — to deliver your orders (name and address only)
  • Email service providers — to send transactional emails (order confirmations, shipping notifications)
  • Analytics providers — to understand Site usage (anonymized/aggregated data)

Each third-party provider is required to handle your data in accordance with their own privacy policies and applicable law.

Cookies

We use cookies to:

  • Keep items in your shopping cart
  • Remember your preferences and login status
  • Analyze Site traffic and usage patterns

You can disable cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Site, including checkout.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your browser and our Site is encrypted via SSL/TLS.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for a minimum of 3 years for tax and legal compliance.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications

To exercise any of these rights, contact us at support@helixresearch.io.

Children’s Privacy

The Site is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21. If we become aware that we have collected data from someone under 21, we will delete it immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy, contact us at:
support@helixresearch.io

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